mortalemily

Emily Ruppe

has made a website

this one is emily

she looks at me too much

she never looks at me

Emily Ruppe is a Solutions Engineer at Jeli.io whose greatest accomplishment was once being referred to as “the Bob Ross of incident reviews.” Starting in technical support over a decade ago, she developed a reputation as a harbinger of customer found outages and defects, to the point that it was assumed her presence meant something was broken, which accidentally turned into a career in incident response and analysis. Previously Emily has written hundreds of status posts, incident timelines, and analyses at SendGrid, and was a founding member of the Incident Command team at Twilio. Emily believes the most important thing in both life and incidents is having enough snacks.